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Our #1 priority is helping our customers make informed solar decisions. We want the best for you, not the best for our pocketbook. Send us your message and one of our sustainability consultants will follow up as quickly as possible, Thank you!
FAQs
Pre-Installation
Infinity Solar does not provide tax advice as individual situations vary. Please consult your tax advisor or CPA regarding your estimated refund amount after applying your tax incentive on your return. Should you choose to apply any tax refund toward the remaining loan principal, contact your lender to process the payment and provide an updated payment schedule.
We’ll need you to show us interior features, like the electric panel and attic. While we’d prefer that the homeowner be present for the entire appointment, the surveyor can complete the exterior assessment
without the customer, if necessary.
Yes! Our in-house CAD team reduces our design expenses, allowing us to be more competitive when pricing our projects. It also allows us to adjust our designs quickly when the permitting and HOA departments request changes.
We want our customers to be happy with the end product and we will do our best to accommodate requests. Our primary goal is to engineer your design to maximize solar panel efficiency and overall
production. Layout changes may reduce your array’s production and may not fully offset your usage. We will work with you to ensure you get the design that makes the most sense for you.
Often, drawing the initial CAD doesn’t take long. However, edit requests from the city, county, or your HOA
may prolong the process.
The drawing presented in your proposal is an example of how the panels will look on your roof. The key difference on the actual CAD drawing is the orientation of the panels. Your CAD design will show the actual measurements of your roof which many times allows us to fit more panels on the roof than originally
purposed this will oftentimes lead to greater energy production than originally designed.
Local permitting jurisdictions determine the requirements for solar panel installations. The most common permits address structural and electrical requirements.
Our team works diligently to ensure there is no wasted time on our end. Once the application gets to the
local permitting jurisdiction, there is not much we can do to speed up the process. Rest assured, our team is following up consistently and doing everything we can to get your project permitted as quickly as possible.
After installation, one of our install crew will orient you to the system and show you how to properly operate
it. However, the system will need to be inspected and the utility company will need to replace your meter before you have permission to operate. This process can take up to 45 days depending on the local
jurisdiction’s inspection schedule and your utility company’s lead time. Please do not turn on the system
prior to the final inspection and installation of your new meter by your utility company. Turning on your system early may result in significant charges from your utility company.
You may lose power on install day. However, the length of your power loss will depend on the scope of your installation and system size. The power could be off for as short as a few minutes or as long as several hours. Please discuss with your electrician on install day to plan the timing of the power loss.
Only turn on your system after the local jurisdiction has completed their inspections and the utility company
has changed the meter. Turning on your system early may result in significant charges from your utility
company.
Occasionally, the installation may take longer to complete than expected. This could be due to a part failure,
an unexpected electrical issue, the solar panels need to be repositioned, or some other structural delay that
was not anticipated. Should that happen, the lead installer on-site will inform you of the delay and escalate
the project to the Construction Manager and scheduling team to address the issue and schedule a time for
our install crew to complete the remaining work on your project.
You can email or call your solar coordinator or project manager to reschedule. We ask for a 72-hour notice
for any rescheduling needs if possible.
Post-Installation
Infinity Solar warrants that all work shall be executed in accordance with the agreement, provided in a workmanlike manner consistent with industry standards, and will be free from workmanship defects for a period of ten (10) years from the completion date of the project. In addition, your solar panels and other products installed carry a manufacturer’s warranty (commonly 25 years). We will provide the manufacturer’s warranty information upon completion of your installation.
The amount of energy your solar panels produce directly correlates to their size and the amount of daylight they receive.
In winter months, for example, there is less sunlight so the panels will produce less energy. Conversely, your system will produce more energy in the spring and summer months when the days are longer. Over the course of the year, your
system should produce the energy reflected in your solar proposal. We recommend allowing your system to operate at
least six months to accurately assess the energy production.
Typically, your utility company will accrue net meter credits for a certain period. Most utility companies use an annual billing cycle and on some occasions you can roll them over year to year. In the case of an annual bill cycle, you can continue to accrue as many credits as your system generates during this time. However, if the credits are not used by the end of the cycle, they cannot be rolled over.
Only turn on your system after the local jurisdiction has completed their inspections and the utility company has
changed the meter. Turning on your system early may result in significant charges from your utility company.
Once we’ve received the electrical permits from the city’s inspection, it takes anywhere from three business days to four
weeks for the utility company to switch out the meter. We’ve noticed that larger companies like PGE tend to be faster
than smaller utility co-ops in remote areas. Another important factor that affects how quickly your utility company can
switch your meter is power outages caused by emergencies or bad weather. Utility companies prioritize power outages
due to extreme weather or accidents first. In this case, you might experience a delay in your net metering process.
Please contact our monitoring and servicing team at 1-800-818-0598. Our team of experts is ready to help answer any
questions you may have. We will provide a step-by-step guide for operating and using the mobile app over the phone.
If you need additional help, we can schedule a service tech to come to your home.
The monitoring system and mobile app will monitor your system for as long as you own the home. Our monitoring and
servicing team is available to help you if your mobile app alerts you of any malfunctions. We will help you troubleshoot and repair your systems if needed.
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We had solar panels installed on our home and we’re very pleased with Infinity Solar and their team. Not only did they do a great job but they are one... read more of a small number of Solar Companies in the NW with Pearl Certification which helps us if we sell our home! If you’re considering solar, you can’t go wrong with Infinity Solar and with PGE raising rates next year, you better not wait!
August 31, 2023My solar project was an exercise in Murphys Law. I had a 50yr old main box, that if wired correctly would have handled the new system, but the old... read more box was not originally wired correctly. No way to really know this until after the fact. My house was not grounded correctly. The owner of the house (Me) was demanding and changed plans shortly after the install. Infinity took care of me. Pacific Power shut off power to the house when the problem with the box was discovered. Infinity replaced the box, system inspected, and power restored in less than 24 hours. There was an additional cost for the new main box, but their price was competitive with 3 other electricians I had contacted, and they had it done immediately. When I requested additional solar panels be installed for mostly aesthetic reasons, they were able to accommodate in a timely manner. I know I was difficult to work with, but it's my house. Post install, I am very satisfied with my energy savings, quality of job, and look of the project. They were the first solar company to present me with a plan that saves me money from day one on my electrical bills, while also adding to the value of my house. Without hesitation, I recommend them to anyone looking to go solar.
July 31, 2023Very easy to work with, walked us through the process step by step. No guessing or waiting. Excellent company to do business with.
August 31, 2023Had a great experience with Infinity. Sales team was extremely knowledgeable and helpful. Install team was professional and clean. I'd buy from them again.
July 31, 2023I will admit my husband and I put off going Solar for years. Many salespeople have been on our doorstep, but it wasn’t until Austin King of Infinity Solar that... read more I knew the move to Solar was definite. No strong arm sales tactics, or schmoozing, rather lots of valuable information and education. Then I met Andrea who coordinates the process with ease and holds your hand if needed. Both Austin and Andrea answered any question asked from contract all the way through activation and always responded quickly. Every EMPLOYEE is professional, knowledgeable, and rather nice. I capitalize employee because unlike most Solar companies who sell you the product and then they’re gone because they outsource to third parties, Infinity Solar handles everything in house. Even now a couple of months post activation, I received a check-in call from Elias. I recommend going Solar and definitely choosing Infinity Solar.
July 31, 2023The estimator was prepared with a written estimate and answered all my question. Being new to solar panels, I had a lot. He was not high pressure. After signing... read more papers for the panel installation I was assigned a project coordinator who walked me through every step from permitting to installation. The actual installation was one day. The crew was professional, answered my question and cleaned up thoroughly. I was given a time frame for inspection and meter replacement and they were spot on. I was given heads up that the power company would be emailing me and what to expect. Very professional. I would recommend Infinity Solar for anyone considering solar panels.
August 31, 2023 -
Love my solar!! Infinity did a great job designing and installing my solar. They even worked with the electric company for a smart meter. I have... read more enjoyed the minimal electric payments, but love it even more that I’m making my own power and then some. I would recommend solar and Infinity to anyone.
July 31, 2023Good customer service, personable and very professional.
July 31, 2023Infinity Solar USA was incredibly easy to work with every step of the way. I'm very happy with my solar panels. I highly recommend this company.
July 31, 2023I’m so happy with their service. I even referred couple of my neighbors and they also went with Infinity solar. Thank you for your amazing service and on time customer... read more support. I would love to recommend them.
July 31, 2023The Micah and installers were very Profesional, 2 thums up and it's local company
August 31, 2023Infinity Solar has been an amazing company through my solar journey. They are extremely knowledgeable about solar, the costs, the savings, and the tax breaks you can get from it.... read more I unfortunately got stuck in a contract with another company that I was too late to cancel with. Infinity offered to buy my contract out and still install solar at a much cheaper price. If you decide to get solar you need to do yourself a favor go with Infinity Solar.
July 1, 2023 -
Company was very communicative and would respond quickly to questions I had! Would refer them for others to use in purchasing solar for their homes!
July 31, 2023Great Solar company to work with and do business with, very responsive and professional.
July 31, 2023Very Professional. They also check up on you from time to time.
July 1, 2023Installing solar panels is a comprehensive process, a bit of construction, configuring electronics and electricity and finally software. Infinity Solar pulled them all together in a coordinated effort. My contact,... read more Tyler, was always prompt, helpful and supportive. My team knew what their jobs were and they delivered. And as with any installation this complex, there were complications and the unexpected but they all handled them like pros. I highly recommend them.
July 1, 2023Solid people, and quick, great work! Highly recommend.
July 1, 2023At first they were amazing. The process started back in may. I had regular updates and was kept apprised of the work and what to expect. Then the panels were... read more installed and I was left flapping in the breeze. I pointed out a few areas of concern, like unsafe ladder use, the fact that I ended up having to spend half a day spotting for one of them, the disrespect they displayed for my property bucking large chunks of metal onto a lower roof rather than throwing it to the ground, dislodged sprinkler trims inside the house, changing plans and methods mid install without telling me because their initial inspection failed to identify challenges but to all of this I got excuses, justifications, and defensiveness. But the most egregious thing is that the crew smashed large areas of my attic insulation to a level below the rafters in many places. There is effectively zero insulation in large portions of my attic now. They even agreed this was an issue and they agreed to my request to have new insulation blown in to repair it. Cut to today, the system was finally turned on only last week and I still cannot monitor it because the right hand has no clue what the left hand is doing around there apparently. I had an appointment today to have that last piece taken care of - no show. So I called and found out there was no record of my appointment with more non apology excuses but they did happen to have someone in the area to take care of 1/2 the setup but I still can’t monitor my system because yet another person has to come get back on my roof to get numbers that the install crew could have and should have given me way back in June! The worst however, is the person they sent after agreeing to blow in insulation showed up today with no insulation, no machine, and told me he was instructed to “re-fluff” the compressed insulation. In what world does that even make sense? You cannot simply refluff blown cellulose insulation. I am beyond done with these clowns trying to gaslight me like this. Next stop BBB and then my attorney if it comes to it. I have to wonder if all the glowing reviews are based off the up front contact? I sure was impressed in the beginning but now I rue the day I ever let them in my front door. I am updating my review of infinity, and while I still stand by my experience during installation I sincerely hope that was just due to growing pains. I hope others have had better. That said I am adding 2 stars back because since posting this the folks at infinity have checked in a couple of times just to see if I had any concerns and make sure I am still having a good experience with the system, which I have. It may have taken a bit of time, but they did make everything right in the end and remained responsive and helpful. I might reconsider them again in the future.
July 31, 2023 -
The solar installation was quick and on time. The panels are working fine and my electric bill has been reduced.
July 31, 2023Infinity Solar did a great job with my installation and were far more affordable than other companies I reached out to. Would highly recommend them.
July 1, 2023Infinity Solar has followed through with all they have promised, and have quickly answered any questions I have had during and after installation. We have not had a bill for... read more electricity not even after charing our NEW EV. My husband and I are totally committed to renewable energy and believe Infinity helped us achieve this goal.
July 1, 2023Happy with the end result of a smooth installation and fully functioning set of panels. At times the handoffs between all the various employees was confusing but good customer... read more service experiences.
July 31, 2023Wow just Wow!! These guys were so amazing. Everyone from the sales department, solar coordinator, and monitoring department all amazing. As well as the installation crew! Infinity solar... read more was on top of it all. They walked me through the entire process with great communication every step of the way. I couldn’t be happier. Every single person I dealt with at this company has been amazing. 10/10 highly recommended!!
October 1, 2023Completely turnkey process, from paperwork to installation and follow-up. Professional and responsive staff, including office and onsite personnel. Wired the system through interior walls, no external conduit, so very clean... read more and elegant installation. Interior wall repairs after running the wires were excellent. System is performing as predicted. Haven't had an electricity usage charge since it was installed. Very pleased with the system and Infinity Solar. Would recommend them to anyone considering residential solar power system.
July 31, 2023 -
We're happy with our experience so far. We are lucky to have a large south facing roof. Setting up the payments so that it just replaces your electric bill (at... read more a lower cost) was really easy. The installation process didn't need much from us. And when one of the panels wasn't producing for whatever reason, they quickly came out and fixed it without trouble or cost for us. We started getting power right away even when it was overcast/rainy, and then since the sun has been out we've already started accumulating credits for the darker seasons. I'm not an expert and don't have other companies to compare them to, but infinity solar has worked out great for us so far!
July 1, 2023Overall experience with infinity Solar is very good. My system is up and running and working very well. The company monitors my system and informs me of any issues they... read more see and address the issues promptly.
August 31, 2023They designed a great system. They over promised and under delivered on the timeline of our solar project. Install was originally scheduled for 1 day which then turned... read more into 4 days, and we were still waiting on one more component for a few weeks. Once installed we had to wait for two of the hot sunny weeks before PGE could even inspect it and another sunny week before they could install the new net meter and turn the solar on (only PGE can do this). Again overpromise and under delivered on what they said the timeline would be. Because of this we missed a lot of sunny days in the summer when we should have been banking those energy credits for the gray months. I like the finished product, but curb your expectations when it comes to timing.
August 31, 2023I had a great overall experience working with Infinity Solar. The entire team was professional and the process was smooth. I really appreciated how they documented each step of the... read more project workflow and had assigned points of contact, whom I could refer to if I had any questions. Additionally, notifications were given through a online digital platform so it was easy to access and review from any location.
August 31, 2023The solar team was top notch: communicative, knowledgeable, professional, efficient. Really enjoyed them and I am satisfied with my solar installation. We paired this project with a new roof... read more through their construction department. Roofing team was efficient and did good work - an independent roofer said the new roof would outlive me (I’m in my late 40s)! However they did a poor job cleaning up after themselves and were also sloppy with the process of rectifying blast through nails under my eaves. I had to chase around the lines of communication a bit up to a manager of the area office (who himself didn’t seem that engaged) but they eventually followed through and made all the necessary repairs.
July 1, 2023Great people to work with on all levels. Awesome services. Thanks to you all. 🙂
July 31, 2023 -
I thought they were very professional, courteous, got the job done in the time frame they said
July 1, 2023It took a while to install it but since then never had an issue
July 31, 2023My 1st experience was with the original salesman who was only interested in getting the sale then totally ignored me. After I was able to talk with another person who... read more actually cared everything went perfectly and all other representatives were of enormous help. The solar is hooked up and has been working for over two months now. Everyone has gone that “extra mile” to make sure I’m happy and the system is operating as it should. I would absolutely recommend Infinity Solar
July 31, 2023I have no complaints about this business. The workers even showed up on a day when there was an inch of snow on the roof, to make adjustments required by... read more the inspector. Everyone involved in my installation, including in-house office people, were helpful, informative and friendly. I am happy with my choice!
July 31, 2023The process seemed long, but I was informed all along, the installers were proficient and pleasant, and I am pleased with how my electric bill went down - to almost... read more a fifth of what it was at the same time last year.
July 31, 2023Great people to work with on all levels. Awesome services. Thanks to you all. 🙂
July 31, 2023