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CONTACT US

Please don’t hesitate to contact us with any questions or concerns. We’d love to hear from you!

Our #1 priority is helping our customers make informed solar decisions. We want the best for you, not the best for our pocketbook. Send us your message and one of our sustainability consultants will follow up as quickly as possible, Thank you!

FAQs

Pre-Installation
Once your project is funded, your loan is managed by the lender and we do not have access to your account information. Your lender will provide you with information of who to contact should you have questions. Because we have a good relationship with our lending partners, you’re always welcome to reach out to us and we will do our best help connect you with the lender.

Infinity Solar does not provide tax advice as individual situations vary. Please consult your tax advisor or CPA regarding your estimated refund amount after applying your tax incentive on your return. Should you choose to apply any tax refund toward the remaining loan principal, contact your lender to process the payment and provide an updated payment schedule.

Typically, a solar project loan consists of two monthly payment amounts. You will have a reduced monthly payment for the first year and half. After that, the payment amount will increase. Please refer to the detailed payment schedule section in your loan documents.
Many local governing jurisdictions and/or utility companies are taking longer to complete the inspections and meter work. The demand for solar energy is skyrocketing and the local governing jurisdictions are often understaffed for the demand. While this delay is not caused by Infinity Solar USA, we understand the inconvenience to our customers and want the experience of “going solar” to be a positive one for you. Should your first payment come due before you receive permission to operate, contact our finance team at finance@infinitysolarusa.com for assistance.
The approximate age of your roof, the year your electric panel was replaced or installed, or any future landscaping changes that could affect shading on the roof would be helpful to know. Sometimes homeowners have copies of structural drawings of their home which would also be helpful.
You can contact your operations team member should you need to reschedule your site survey. We would appreciate 24-hour notice for any rescheduling needs if possible.
The site survey will not affect your electricity access.

We’ll need you to show us interior features, like the electric panel and attic. While we’d prefer that the homeowner be present for the entire appointment, the surveyor can complete the exterior assessment
without the customer, if necessary.

Infinity Solar USA is one of the few companies that operate in solar that also do roofing. There are multiple tax advantages in upgrading your roof while purchasing solar. Infinity can complete both solar and roofing installs.

Yes! Our in-house CAD team reduces our design expenses, allowing us to be more competitive when pricing our projects. It also allows us to adjust our designs quickly when the permitting and HOA departments request changes.

We want our customers to be happy with the end product and we will do our best to accommodate requests. Our primary goal is to engineer your design to maximize solar panel efficiency and overall
production. Layout changes may reduce your array’s production and may not fully offset your usage. We will work with you to ensure you get the design that makes the most sense for you.

Often, drawing the initial CAD doesn’t take long. However, edit requests from the city, county, or your HOA
may prolong the process.

The drawing presented in your proposal is an example of how the panels will look on your roof. The key difference on the actual CAD drawing is the orientation of the panels. Your CAD design will show the actual measurements of your roof which many times allows us to fit more panels on the roof than originally
purposed this will oftentimes lead to greater energy production than originally designed.

Local permitting jurisdictions determine the requirements for solar panel installations. The most common permits address structural and electrical requirements.

Our team works diligently to ensure there is no wasted time on our end. Once the application gets to the
local permitting jurisdiction, there is not much we can do to speed up the process. Rest assured, our team is following up consistently and doing everything we can to get your project permitted as quickly as possible.

After installation, one of our install crew will orient you to the system and show you how to properly operate
it. However, the system will need to be inspected and the utility company will need to replace your meter before you have permission to operate. This process can take up to 45 days depending on the local
jurisdiction’s inspection schedule and your utility company’s lead time. Please do not turn on the system
prior to the final inspection and installation of your new meter by your utility company. Turning on your system early may result in significant charges from your utility company.

You may lose power on install day. However, the length of your power loss will depend on the scope of your installation and system size. The power could be off for as short as a few minutes or as long as several hours. Please discuss with your electrician on install day to plan the timing of the power loss.

Only turn on your system after the local jurisdiction has completed their inspections and the utility company
has changed the meter. Turning on your system early may result in significant charges from your utility
company.

Occasionally, the installation may take longer to complete than expected. This could be due to a part failure,
an unexpected electrical issue, the solar panels need to be repositioned, or some other structural delay that
was not anticipated. Should that happen, the lead installer on-site will inform you of the delay and escalate
the project to the Construction Manager and scheduling team to address the issue and schedule a time for
our install crew to complete the remaining work on your project.

You can email or call your solar coordinator or project manager to reschedule. We ask for a 72-hour notice
for any rescheduling needs if possible.

Post-Installation

Infinity Solar warrants that all work shall be executed in accordance with the agreement, provided in a workmanlike manner consistent with industry standards, and will be free from workmanship defects for a period of ten (10) years from the completion date of the project. In addition, your solar panels and other products installed carry a manufacturer’s warranty (commonly 25 years). We will provide the manufacturer’s warranty information upon completion of your installation.

The amount of energy your solar panels produce directly correlates to their size and the amount of daylight they receive.
In winter months, for example, there is less sunlight so the panels will produce less energy. Conversely, your system will produce more energy in the spring and summer months when the days are longer. Over the course of the year, your
system should produce the energy reflected in your solar proposal. We recommend allowing your system to operate at
least six months to accurately assess the energy production.

Typically, your utility company will accrue net meter credits for a certain period. Most utility companies use an annual billing cycle and on some occasions you can roll them over year to year. In the case of an annual bill cycle, you can continue to accrue as many credits as your system generates during this time. However, if the credits are not used by the end of the cycle, they cannot be rolled over.

Only turn on your system after the local jurisdiction has completed their inspections and the utility company has
changed the meter. Turning on your system early may result in significant charges from your utility company.

Once we’ve received the electrical permits from the city’s inspection, it takes anywhere from three business days to four
weeks for the utility company to switch out the meter. We’ve noticed that larger companies like PGE tend to be faster
than smaller utility co-ops in remote areas. Another important factor that affects how quickly your utility company can
switch your meter is power outages caused by emergencies or bad weather. Utility companies prioritize power outages
due to extreme weather or accidents first. In this case, you might experience a delay in your net metering process.

Please contact our monitoring and servicing team at 1-800-818-0598. Our team of experts is ready to help answer any
questions you may have. We will provide a step-by-step guide for operating and using the mobile app over the phone.
If you need additional help, we can schedule a service tech to come to your home.

The monitoring system and mobile app will monitor your system for as long as you own the home. Our monitoring and
servicing team is available to help you if your mobile app alerts you of any malfunctions. We will help you troubleshoot and repair your systems if needed.

  • We had solar panels installed on our home and we’re very pleased with Infinity Solar and their team. Not only did they do a great job but they are one... read more

    Dan Roth Avatar Dan Roth
    August 31, 2023

    My solar project was an exercise in Murphys Law. I had a 50yr old main box, that if wired correctly would have handled the new system, but the old... read more

    Nick Haessler Avatar Nick Haessler
    July 31, 2023

    Very easy to work with, walked us through the process step by step. No guessing or waiting. Excellent company to do business with.

    Sara Paolo Avatar Sara Paolo
    August 31, 2023

    Had a great experience with Infinity. Sales team was extremely knowledgeable and helpful. Install team was professional and clean. I'd buy from them again.

    Joseph Ewers Avatar Joseph Ewers
    July 31, 2023

    I will admit my husband and I put off going Solar for years. Many salespeople have been on our doorstep, but it wasn’t until Austin King of Infinity Solar that... read more

    Lucrecia Bondarenko Avatar Lucrecia Bondarenko
    July 31, 2023

    The estimator was prepared with a written estimate and answered all my question. Being new to solar panels, I had a lot. He was not high pressure. After signing... read more

    Susan Fletcher Avatar Susan Fletcher
    August 31, 2023
  • Love my solar!! Infinity did a great job designing and installing my solar. They even worked with the electric company for a smart meter. I have... read more

    Robin Westby Avatar Robin Westby
    July 31, 2023

    Good customer service, personable and very professional.

    brandon dedrick Avatar brandon dedrick
    July 31, 2023

    Infinity Solar USA was incredibly easy to work with every step of the way. I'm very happy with my solar panels. I highly recommend this company.

    Linda Fery Avatar Linda Fery
    July 31, 2023

    I’m so happy with their service. I even referred couple of my neighbors and they also went with Infinity solar. Thank you for your amazing service and on time customer... read more

    Anil kumar Avatar Anil kumar
    July 31, 2023

    The Micah and installers were very Profesional, 2 thums up and it's local company

    ricardo sarabia Avatar ricardo sarabia
    August 31, 2023

    Infinity Solar has been an amazing company through my solar journey. They are extremely knowledgeable about solar, the costs, the savings, and the tax breaks you can get from it.... read more

    Ian Christner Avatar Ian Christner
    July 1, 2023
  • Company was very communicative and would respond quickly to questions I had! Would refer them for others to use in purchasing solar for their homes!

    Josh Kiljoy Avatar Josh Kiljoy
    July 31, 2023

    Great Solar company to work with and do business with, very responsive and professional.

    Chris Grantham Avatar Chris Grantham
    July 31, 2023

    Very Professional. They also check up on you from time to time.

    Michael Alaniz Avatar Michael Alaniz
    July 1, 2023

    Installing solar panels is a comprehensive process, a bit of construction, configuring electronics and electricity and finally software. Infinity Solar pulled them all together in a coordinated effort. My contact,... read more

    Mary Ann Woolman Avatar Mary Ann Woolman
    July 1, 2023

    Solid people, and quick, great work! Highly recommend.

    Jacob Hendrickson Avatar Jacob Hendrickson
    July 1, 2023

    At first they were amazing. The process started back in may. I had regular updates and was kept apprised of the work and what to expect. Then the panels were... read more

    Christopher Jackson Avatar Christopher Jackson
    July 31, 2023
  • The solar installation was quick and on time. The panels are working fine and my electric bill has been reduced.

    Borger Karen Avatar Borger Karen
    July 31, 2023

    Infinity Solar did a great job with my installation and were far more affordable than other companies I reached out to. Would highly recommend them.

    Becky Bukovac Avatar Becky Bukovac
    July 1, 2023

    Infinity Solar has followed through with all they have promised, and have quickly answered any questions I have had during and after installation. We have not had a bill for... read more

    Patrice Iverson-Summer Avatar Patrice Iverson-Summer
    July 1, 2023

    Happy with the end result of a smooth installation and fully functioning set of panels. At times the handoffs between all the various employees was confusing but good customer... read more

    David Richards Avatar David Richards
    July 31, 2023

    Wow just Wow!! These guys were so amazing. Everyone from the sales department, solar coordinator, and monitoring department all amazing. As well as the installation crew! Infinity solar... read more

    skye wilson Avatar skye wilson
    October 1, 2023

    Completely turnkey process, from paperwork to installation and follow-up. Professional and responsive staff, including office and onsite personnel. Wired the system through interior walls, no external conduit, so very clean... read more

    Frank Graziano Avatar Frank Graziano
    July 31, 2023
  • We're happy with our experience so far. We are lucky to have a large south facing roof. Setting up the payments so that it just replaces your electric bill (at... read more

    Matthew Fletcher Avatar Matthew Fletcher
    July 1, 2023

    Overall experience with infinity Solar is very good. My system is up and running and working very well. The company monitors my system and informs me of any issues they... read more

    Robert Wenz Avatar Robert Wenz
    August 31, 2023

    They designed a great system. They over promised and under delivered on the timeline of our solar project. Install was originally scheduled for 1 day which then turned... read more

    Jeremy McCamish Avatar Jeremy McCamish
    August 31, 2023

    I had a great overall experience working with Infinity Solar. The entire team was professional and the process was smooth. I really appreciated how they documented each step of the... read more

    Jason Chang Avatar Jason Chang
    August 31, 2023

    The solar team was top notch: communicative, knowledgeable, professional, efficient. Really enjoyed them and I am satisfied with my solar installation. We paired this project with a new roof... read more

    Karen and David Carlson Avatar Karen and David Carlson
    July 1, 2023

    Great people to work with on all levels. Awesome services. Thanks to you all. 🙂

    Vinh Phan Avatar Vinh Phan
    July 31, 2023
  • I thought they were very professional, courteous, got the job done in the time frame they said

    Scott Mccune Avatar Scott Mccune
    July 1, 2023

    It took a while to install it but since then never had an issue

    Jama Barreh Avatar Jama Barreh
    July 31, 2023

    My 1st experience was with the original salesman who was only interested in getting the sale then totally ignored me. After I was able to talk with another person who... read more

    Greg Hollen Avatar Greg Hollen
    July 31, 2023

    I have no complaints about this business. The workers even showed up on a day when there was an inch of snow on the roof, to make adjustments required by... read more

    sandra larson Avatar sandra larson
    July 31, 2023

    The process seemed long, but I was informed all along, the installers were proficient and pleasant, and I am pleased with how my electric bill went down - to almost... read more

    Sydney Berner Avatar Sydney Berner
    July 31, 2023

    Great people to work with on all levels. Awesome services. Thanks to you all. 🙂

    Vinh Phan Avatar Vinh Phan
    July 31, 2023

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